Request a refund
Contact minarellechicago@gmail.com or 614-592-9909 with your name, purchase date, and the order reference from your receipt. Tell us which service or unused package sessions the request concerns. Do not send full card details or sensitive health information.
Unused services
Prepaid services that have not been provided are eligible for a full refund of the amount paid for those services, including the sales tax charged on them. There is no cancellation or refund administration fee, and no deadline for requesting a refund of an unused service.
Unused and partially used packages
An entirely unused package is eligible for a full refund. For a partially used package, we refund the amount paid for the unused sessions. For a package containing identical sessions, the value per session is the package price divided by the number of included sessions.
For a package containing different services, your purchase confirmation allocates the package price among the included services. Refunds use those disclosed values, with the related sales tax adjusted. We will not retrospectively reprice completed sessions at a higher single-service price, and we do not charge a penalty for canceling the remaining sessions.
For illustration: if a package costs $600 for six identical sessions and two are completed, the unused-session refund is $400, plus the corresponding tax adjustment.
Partially performed or completed services
If only part of an agreed service is provided, we refund the portion not provided, using the disclosed price allocation. If there was no allocation, we will explain and agree a fair calculation with you.
Completed services are not automatically refundable solely because you change your mind. If you believe a service was not delivered as agreed, please contact us promptly, preferably within 14 days, so we can investigate and offer an appropriate resolution. This preferred reporting period does not limit rights provided by law or by your payment provider's dispute procedures.
Processing times
We will acknowledge a request within three business days and communicate a decision within ten business days after receiving the information needed to review it. Approved refunds are initiated within five business days of approval. Your bank or payment provider controls when the credit appears; we cannot guarantee its posting date.
Refund method
Approved refunds are returned through the original payment method, processed through Stripe. We do not require store credit instead of an eligible refund. If the original method cannot receive the refund, we will work with the payment provider and with you on a permitted alternative.
Purchases paid over time
If you paid using Klarna, Affirm, or Afterpay, your purchase was paid to Minarelle in full and you hold a separate agreement with that provider. An approved refund is submitted back through Stripe to the same provider, which then adjusts your plan or loan. It is not paid to you in cash and is not replaced with store credit. How and when your instalments, balance, or any interest are adjusted is determined by that provider and the terms of your agreement with them. Continue making any payments due to the provider until it confirms the adjustment.
Retail products
This website currently offers services and packages only, not retail products. Product-specific return and shipping terms will be disclosed before any products are offered here.
Your rights
This policy does not limit rights or remedies available under applicable law or under the terms of your payment provider.
Minarelle · 5 Woodfield Mall, Room F328, Schaumburg, IL 60173
minarellechicago@gmail.com · 614-592-9909